Chapter 1: General Provisions

Article 1 (Purpose)

The purpose of these Terms is to define the rights, obligations, and responsibilities between the KALDI Coffee Roaster website (hereinafter referred to as the "Site") operated by KALDI COFFEE LAB INC. (hereinafter referred to as the "Company") and its Users with respect to the use of internet-related services (hereinafter referred to as "Services") provided by the Site.

These Terms shall also apply mutatis mutandis to electronic commerce conducted via PC communications, mobile devices, and other means, to the extent not inconsistent with the nature thereof.

Article 2 (Definitions)

1. "Site" refers to the virtual marketplace established by the Company using information and communication facilities such as computers and mobile devices to enable Users to transact goods or services (hereinafter referred to as "Goods"), and also refers to the business operator operating the Site.
2. "User" refers to both Members and Non-Members who access the "Site" and receive the services provided by the "Site" in accordance with these Terms.
3. "Member" refers to a person who has registered as a member on the "Site" and is entitled to continuously use the services provided by the "Site."
4. "Non-Member" refers to a person who uses the services provided by the "Site" without registering as a member.
5. "Social Login" refers to the method of signing up and logging in through external service accounts such as Google, Naver, and Kakao.

Article 3 (Posting, Explanation, and Amendment of Terms)

1. The "Site" shall post the contents of these Terms, the trade name, the name of the representative, the address of the business office (including the address where consumer complaints can be handled), telephone number, email address, business registration number, mail-order business registration number, and the personal information protection officer on the initial service screen (front page) of the Site so that Users can easily access such information. However, the contents of these Terms may be made available through a linked page.
2. Before Users agree to the Terms, the "Site" shall provide a separate linked page or pop-up to allow Users to understand important provisions such as withdrawal of subscription, delivery responsibilities, and refund conditions, and shall obtain the Users' confirmation.
3. The "Site" may amend these Terms to the extent not in violation of relevant laws, including the Act on Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, the Framework Act on Electronic Documents and Transactions, the Electronic Financial Transactions Act, the Digital Signature Act, the Act on Promotion of Information and Communications Network Utilization and Information Protection, and the Framework Act on Consumers.
4. When the "Site" amends these Terms, the effective date and the reasons for amendment shall be specified and posted on the initial screen of the Site together with the current Terms from at least 7 days prior to the effective date until the day before the effective date. However, if the Terms are amended in a manner unfavorable to Users, a minimum advance notice period of 30 days shall be provided. In such cases, the "Site" shall clearly compare the pre-amendment and post-amendment contents so that Users can easily understand the changes.
5. When the "Site" amends these Terms, the amended Terms shall apply only to contracts entered into after the effective date, and the pre-amendment Terms shall continue to apply to contracts already entered into prior to that date. However, if an existing User expresses the intention to be subject to the amended Terms within the notice period under Paragraph 3 and obtains the consent of the "Site," the amended Terms shall apply.
6. Matters not stipulated in these Terms and the interpretation of these Terms shall be governed by the Act on Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, the Consumer Protection Guidelines for Electronic Commerce established by the Fair Trade Commission, and other applicable laws or trade practices.

Chapter 2: Use of Services

Article 4 (Provision and Modification of Services)

1. The "Site" performs the following tasks:
   • Providing information on and facilitating purchase agreements for Goods such as coffee roasters, coffee grinders, espresso machines, and parts
   • Domestic and international delivery of Goods for which purchase agreements have been concluded
   • Other tasks as determined by the "Site"
2. The "Site" may change the contents of Goods to be provided under future contracts in the event of sold-out products or changes in technical specifications. In such cases, the changed contents of the Goods and the provision date shall be specified and immediately posted where the current Goods contents are displayed.
3. If the contents of services that the "Site" has contracted to provide to Users are changed due to sold-out products or changes in technical specifications, the "Site" shall immediately notify the User at an address where notification is possible.
4. In the case of the preceding paragraph, the "Site" shall compensate Users for any damages incurred. However, this shall not apply if the "Site" proves that there was no intentional misconduct or negligence.

Article 5 (Suspension of Services)

1. The "Site" may temporarily suspend the provision of services in the event of maintenance, replacement, or failure of information and communication facilities such as computers, or disruption of communications.
2. The "Site" shall compensate Users or third parties for any damages incurred due to the temporary suspension of services for the reasons specified in Paragraph 1. However, this shall not apply if the "Site" proves that there was no intentional misconduct or negligence.
3. If services can no longer be provided due to a change of business type, abandonment of business, or merger between companies, the "Site" shall notify Users in the manner prescribed in Article 8 and compensate consumers in accordance with the conditions originally presented by the "Site." However, if the "Site" has not announced compensation standards, Users' mileage or points shall be paid to Users in kind or cash equivalent to the currency value used on the "Site."

Chapter 3: Membership Agreement

Article 6 (Membership Registration)

1. Users shall apply for membership registration by filling in member information according to the registration form prescribed by the "Site" and expressing their consent to these Terms. The Site supports membership registration through Social Login services such as Google, Naver, and Kakao.
2. The "Site" shall register as a Member any User who has applied for membership as described in Paragraph 1, except in the following cases:
   • If the applicant has previously lost membership status under Article 7, Paragraph 3. However, an exception shall be made for persons who have obtained the "Site's" approval for re-registration after 3 years have elapsed since the loss of membership under Article 7, Paragraph 3.
   • If the registration information contains false, omitted, or erroneous information
   • If registration is deemed to significantly impair the "Site's" technical operations
3. The membership agreement shall be deemed established at the time the "Site's" acceptance reaches the Member.
4. If there are any changes to the information provided at the time of membership registration, the Member shall notify the "Site" of such changes within a reasonable period by modifying their member information or by other means.

Article 7 (Withdrawal and Disqualification of Membership)

1. A Member may request withdrawal from the "Site" at any time, and the "Site" shall process the withdrawal immediately.
2. If a Member falls under any of the following circumstances, the "Site" may restrict or suspend the Member's status:
   • If false information was provided at the time of registration
   • If the Member fails to pay debts, including the price of Goods purchased through the "Site" or other obligations related to the use of the "Site," by the due date
   • If the Member interferes with another person's use of the "Site" or misappropriates their information, thereby threatening the order of electronic commerce
   • If the Member uses the "Site" to engage in acts prohibited by law or these Terms, or acts contrary to public order and morals
3. If, after the "Site" has restricted or suspended a Member's status, the same conduct is repeated two or more times or the cause is not rectified within 30 days, the "Site" may revoke the Member's membership.
4. When the "Site" revokes a Member's membership, the membership registration shall be cancelled. In such cases, the Member shall be notified, and a minimum period of 30 days shall be provided before the cancellation of the membership registration to give the Member an opportunity to explain.

Article 8 (Notification to Members)

1. When the "Site" sends notifications to a Member, such notifications may be sent to the email address designated by the Member in advance with the "Site."
2. For notifications to a large number of unspecified Members, the "Site" may substitute individual notifications by posting on the "Site's" bulletin board for at least one week. However, individual notification shall be provided for matters that significantly affect the Member's own transactions.

Chapter 4: Purchase Agreement

Article 9 (Purchase Application and Consent to Provision of Personal Information)

1. Users of the "Site" shall apply for purchases on the "Site" by the following or similar methods, and the "Site" shall clearly provide the following information when Users make a purchase application:
   • Search and selection of Goods
   • Entry of the recipient's name, address, telephone number, email address, etc.
   • Confirmation of the Terms, services for which the right of withdrawal is restricted, and costs related to delivery fees and installation charges
   • Indication of agreement to these Terms and confirmation or rejection of the above matters (e.g., mouse click)
   • Purchase application for Goods and confirmation thereof, or consent to the "Site's" confirmation
   • Selection of payment method
2. If the "Site" needs to provide the purchaser's personal information to a third party, the "Site" shall inform the purchaser of and obtain consent for the following: 1) the person receiving the personal information, 2) the purpose of such person's use of personal information, 3) the items of personal information provided, and 4) the period of retention and use of personal information by the person receiving the information.
3. If the "Site" entrusts a third party with the handling of the purchaser's personal information, the "Site" shall inform the purchaser of and obtain consent for the following: 1) the person entrusted with handling personal information, and 2) the scope of work entrusted. However, if it is necessary for the performance of a service contract and is related to the purchaser's convenience, the notification and consent procedures may be waived by disclosing such information through the personal information handling policy in the manner prescribed by the Act on Promotion of Information and Communications Network Utilization and Information Protection.

Article 10 (Formation of Contract)

1. The "Site" may refuse to accept a purchase application as described in Article 9 in the following cases. However, when entering into a contract with a minor, the "Site" must notify that the contract may be cancelled by the minor or their legal representative if the legal representative's consent has not been obtained.
   • If the application contains false, omitted, or erroneous information
   • If accepting the purchase application is deemed to significantly impair the "Site's" technical operations
2. The contract shall be deemed formed when the "Site's" acceptance reaches the User in the form of the acknowledgment of receipt notification described in Article 12, Paragraph 1.
3. The "Site's" acceptance shall include confirmation of the User's purchase application, information on the availability of the Goods, and information on the correction or cancellation of the purchase application.

Chapter 5: Payment and Delivery

Article 11 (Payment Methods)

Payment for Goods purchased on the "Site" may be made by any of the following available methods. However, the "Site" may not add any surcharge of any kind to the price of Goods for the User's payment method.

• Credit card, debit card, and other card payments
• Bank transfer (internet banking, etc.)
• Virtual account deposit
• Simple payment services (Kakao Pay, Naver Pay, etc.)
• Payment by other electronic payment methods

Payment processing is handled through KG Inicis and PayPal, and payment-related information is securely processed by the security systems of each payment service provider.

Article 12 (Acknowledgment of Receipt, Modification, and Cancellation of Purchase Application)

1. The "Site" shall send an acknowledgment of receipt notification to the User when a purchase application is made.
2. A User who has received an acknowledgment of receipt notification may immediately request modification or cancellation of the purchase application if there is a discrepancy in the expression of intent, and the "Site" shall process such request without delay if the request is made before delivery. However, if payment has already been made, the provisions of Article 15 regarding withdrawal of subscription shall apply.

Article 13 (Supply of Goods)

1. Unless otherwise agreed with the User regarding the supply schedule of the Goods, the "Site" shall take necessary measures such as custom manufacturing, packaging, and other actions to deliver the Goods within 7 days from the date the User places the order. However, if the "Site" has already received all or part of the payment for the Goods, the necessary measures shall be taken within 3 business days from the date of receiving all or part of the payment.
2. The "Site" shall specify the delivery method, the party responsible for delivery costs by method, and the delivery period by method for the Goods purchased by the User. If the "Site" exceeds the agreed delivery period, the "Site" shall compensate the User for any damages incurred. However, this shall not apply if the "Site" proves that there was no intentional misconduct or negligence.
3. Domestic delivery is handled through carriers such as Logen Logistics and Daesin Logistics. International delivery is handled through international express carriers such as UPS, and the delivery time varies by country, with additional time potentially required for customs clearance procedures.
4. For international deliveries, all taxes and incidental costs, including customs duties, value-added tax, and customs clearance fees imposed by the importing country, shall be borne by the recipient (User).

Article 14 (Refund)

If the Goods ordered by the User cannot be delivered or provided due to being out of stock or other reasons, the "Site" shall promptly notify the User of the reason and, if payment has been received in advance, shall issue a refund or take necessary measures for a refund within 3 business days from the date of payment.

Chapter 6: Withdrawal of Subscription

Article 15 (Withdrawal of Subscription)

1. A User who has entered into a purchase agreement with the "Site" may withdraw the subscription within 7 days from the date of receiving the written document regarding the contract contents pursuant to Article 13, Paragraph 2 of the Act on Consumer Protection in Electronic Commerce (or from the date the Goods are supplied or the supply commences, if the supply of Goods occurs later than the receipt of such document). However, if the Act on Consumer Protection in Electronic Commerce provides otherwise regarding withdrawal of subscription, the provisions of that Act shall apply.
2. A User who has received the Goods may not request a return or exchange in any of the following cases:
   • If the Goods are lost or damaged due to a cause attributable to the User (however, withdrawal of subscription is permitted if the packaging was damaged for the purpose of confirming the contents of the Goods)
   • If the value of the Goods has significantly decreased due to the User's use or partial consumption
   • If the value of the Goods has significantly decreased to the extent that resale is difficult due to the passage of time
   • If the packaging of the original Goods has been damaged when the Goods can be reproduced with identical performance
3. In the cases of Paragraph 2, Items 2 through 4, the User's right of withdrawal shall not be restricted if the "Site" has not clearly indicated the restriction on withdrawal in a place easily accessible to consumers or has not provided trial products.
4. Notwithstanding the provisions of Paragraphs 1 and 2, the User may withdraw the subscription within 3 months from the date the Goods are supplied, or within 30 days from the date the User knew or could have known, if the contents of the Goods differ from the description or advertisement or if the contract was performed differently from its terms.

Article 16 (Effects of Withdrawal of Subscription)

1. The "Site" shall refund the price of the Goods already received within 3 business days from the date of receiving the returned Goods from the User. In such cases, if the "Site" delays the refund, the "Site" shall pay delay interest calculated by multiplying the delay period by the delay interest rate prescribed in Article 21-2 of the Enforcement Decree of the Act on Consumer Protection in Electronic Commerce.
2. When refunding the price, if the User has paid with a credit card or electronic currency, the "Site" shall promptly request the payment service provider to suspend or cancel the billing for the Goods.
3. The cost of returning the Goods in the case of withdrawal of subscription shall be borne by the User. The "Site" shall not claim any penalty or damages from the User due to the withdrawal. However, if the withdrawal is made because the contents of the Goods differ from the description or advertisement or the contract was performed differently from its terms, the cost of returning the Goods shall be borne by the "Site."
4. If the User bore the shipping cost when receiving the Goods, the "Site" shall clearly indicate who bears the cost in the event of withdrawal of subscription so that the User can easily understand.
5. In the case of withdrawal of subscription for internationally shipped Goods, the round-trip international shipping costs shall be borne by the User. Additionally, all taxes and incidental costs, including import/export customs duties, value-added tax, and customs clearance fees incurred during the return process, shall also be borne by the User. However, if the withdrawal is made because the contents of the Goods differ from the description or advertisement or the contract was performed differently from its terms, such costs shall be borne by the "Site."
6. If the value of the returned Goods has decreased due to the User's use or damage, the "Site" may deduct the corresponding amount from the refund.

Chapter 7: Product Warranty and Repair

Article 17 (Product Warranty)

1. Products sold on the "Site" are covered by a free warranty against manufacturing defects for a period of 1 year from the date of purchase.
2. The following cases are excluded from the free warranty:
   • Consumable parts (bearings, adapters, etc.)
   • Malfunctions or damage caused by the User's negligence, carelessness, or misuse
   • Damage caused by external factors such as natural disasters, fire, or flood
   • Disassembly, repair, or modification by the User or a third party not designated by the "Site"
   • Normal wear and tear from regular use
3. If the free warranty period has expired or if the case falls under Paragraph 2, paid repair services may be provided, and the repair costs shall be communicated to the User in advance and processed upon their consent.

Article 18 (Repair and After-Sales Service)

1. For domestic (Korea) Users, products shall be sent to the Company's headquarters for repair. Repair periods may vary depending on the Company's circumstances, and the estimated repair period shall be communicated at the time of receipt.
2. For overseas Users, support is provided in principle by shipping parts for self-repair.
3. For repairs covered under the free warranty, the round-trip shipping costs (domestic/international) shall be borne by the "Site."
4. For paid repairs, shipping costs shall be borne by the User, and all taxes and incidental costs, including customs duties, value-added tax, and customs clearance fees incurred during international shipping, shall also be borne by the User.

Article 19 (Damage During Delivery)

1. If Goods are damaged during delivery, the User must report the damage through the "Site's" 1:1 inquiry service within 3 days of receipt.
2. When reporting delivery damage, the following supporting documents must be submitted:
   • Photos of the exterior of the delivery box (including the damaged area)
   • Photos or video of the unboxing process
   • Photos of the damaged product
3. The "Site" shall take measures such as exchange, refund, or repair after reviewing the supporting documents.
4. Claims of damage without supporting documents, or claims made more than 3 days after receipt, may not be recognized as damage during delivery.

Article 20 (Pricing Errors and Suspension of Sales)

1. If the price of Goods is displayed abnormally due to a system error or other cause, the "Site" may cancel the relevant orders. In such cases, the full amount of any payment already made shall be refunded.
2. If the selling price of specific Goods differs by 10% or more from the average selling price over the most recent 30-day period, the "Site" may temporarily suspend the sale of such Goods for price verification.
3. In the event of order cancellation or suspension of sales under Paragraphs 1 and 2, the "Site" shall promptly notify the relevant User of the reasons.

Article 21 (Currency and Exchange Rate for Refunds)

Refunds shall be processed based on the currency and amount paid by the User at the time of purchase. No differences arising from exchange rate fluctuations shall occur.

Chapter 8: Personal Information Protection

Article 22 (Personal Information Protection)

1. The "Site" shall collect the minimum amount of personal information necessary for providing services when collecting Users' personal information.
2. The "Site" shall not collect in advance information necessary for the performance of a purchase agreement at the time of membership registration. However, this shall not apply when minimum specific personal information is collected prior to the purchase agreement for the purpose of fulfilling obligations under applicable laws and regulations that require identity verification.
3. When the "Site" collects and uses Users' personal information, it shall notify the relevant User of the purpose and obtain their consent.
4. The "Site" shall not use collected personal information for purposes other than the original purpose. If a new purpose of use arises or personal information is to be provided to a third party, the "Site" shall notify the relevant User of the purpose and obtain their consent at the stage of use or provision. However, exceptions shall be made where otherwise provided by applicable laws and regulations.
5. Users may request to view and correct errors in their personal information held by the "Site" at any time, and the "Site" has the obligation to take necessary measures without delay.
6. The "Site" shall limit the number of persons handling Users' personal information to the minimum necessary for the protection of personal information, and shall bear full responsibility for any damages to Users resulting from the loss, theft, leakage, unauthorized provision to third parties, or alteration of Users' personal information.
7. The "Site" shall not pre-select the consent boxes for the collection, use, and provision of personal information. Furthermore, the "Site" shall specifically describe the services that are restricted when a User refuses to consent to the collection, use, and provision of personal information, and shall not restrict or refuse to provide services such as membership registration on the grounds of the User's refusal to consent to the collection, use, and provision of non-essential personal information.
8. For detailed information on the collection, use, retention, and destruction of personal information, please refer to our Privacy Policy.

Chapter 9: Obligations of the Company and Users

Article 23 (Obligations of the "Site")

1. The "Site" shall not engage in acts prohibited by law and these Terms or contrary to public order and morals, and shall make its best efforts to provide Goods and services continuously and reliably as prescribed by these Terms.
2. The "Site" shall maintain a security system for the protection of Users' personal information (including credit information) so that Users can use the internet services safely.
3. If the "Site" causes damages to Users by engaging in unfair labeling or advertising as prescribed in Article 3 of the Act on Fair Labeling and Advertising regarding products or services, the "Site" shall be liable for such damages.
4. The "Site" shall not send commercial advertising emails that Users do not wish to receive.

Article 24 (Obligations Regarding Members' IDs and Passwords)

1. For Members who use Social Login, the responsibility for managing the relevant social service account lies with the Member.
2. Members shall not allow third parties to use their accounts.
3. If a Member becomes aware that their account has been compromised or is being used by a third party, the Member shall immediately notify the "Site" and follow the "Site's" instructions if any are provided.

Article 25 (Obligations of Users)

Users shall not engage in any of the following acts:

• Registering false information when applying or making changes
• Misappropriating another person's information
• Altering information posted on the "Site"
• Transmitting or posting information (such as computer programs) other than information designated by the "Site"
• Infringing on the copyrights or other intellectual property rights of the "Site" or other third parties
• Damaging the reputation of or interfering with the business of the "Site" or other third parties
• Publicly disclosing or posting obscene or violent messages, images, audio, or other information contrary to public order and morals on the Site

Chapter 10: Miscellaneous

Article 26 (Relationship Between Linking Site and Linked Site)

1. When a parent "Site" and a subordinate "Site" are connected through hyperlinks or similar methods, the former is referred to as the linking site and the latter as the linked site.
2. The linking site shall not be held liable for any guarantee regarding transactions between Users and the linked site involving Goods independently provided by the linked site, provided that such disclaimer is clearly stated on the initial screen of the linking site or in a pop-up at the point of connection.

Article 27 (Attribution and Restriction of Copyrights)

1. Copyrights and other intellectual property rights in works created by the "Site" shall belong to the "Site."
2. Users shall not reproduce, transmit, publish, distribute, broadcast, or otherwise use for commercial purposes, or allow third parties to use, any information obtained through the use of the "Site" in which intellectual property rights are attributed to the "Site," without the prior consent of the "Site."
3. When the "Site" uses copyrights attributed to Users pursuant to an agreement, the "Site" shall notify the relevant User.

Article 28 (Dispute Resolution)

1. The "Site" shall establish and operate a damage compensation processing organization to reflect legitimate opinions or complaints raised by Users and to process compensation for damages.
2. The "Site" shall prioritize the processing of complaints and opinions submitted by Users. However, if prompt processing is difficult, the "Site" shall immediately notify the User of the reason and the processing schedule.
3. In the event that a User files a request for damage relief in relation to an electronic commerce dispute between the "Site" and the User, the matter may be referred to a dispute mediation body designated by the Fair Trade Commission or the relevant provincial governor.

Article 29 (Jurisdiction and Governing Law)

1. Lawsuits regarding electronic commerce disputes between the "Site" and Users shall be filed in the district court having jurisdiction over the User's address at the time of filing, or the User's residence if there is no address. However, if the User's address or residence is unclear at the time of filing, or if the User is a foreign resident, the lawsuit shall be filed in the court having jurisdiction under the Code of Civil Procedure.
2. Korean law shall apply to electronic commerce lawsuits filed between the "Site" and Users.

Supplementary Provisions

These Terms shall take effect from March 25, 2026.